frequently asked questions

Does Shaboardz have a store?

Yes we do –  find us at E-Kruise in Kelowna!

Address: 1195 Richter St, suite 103, Kelowna, BC, V1Y 0H7 (Right across from the police station)

Can I pay with PayPal or in another way?

Yes, you can pay with PayPal or other ways like e-transfer. If you can’t find a payment solution on our website that suits your needs then give us a call and we can send a PayPal or Stripe invoice directly to your email so you can pay in a way that works for you. 

E-transfers in Canada can be sent to: info@shaboardz.com   –   It’s best to call us first, so we can discuss the final cost of the product and arrange your order for delivery. Our phone number is: 604-250-9039

Cryptocurrency is also a payment option –  we can send an invoice directly to your email to be paid with crypto. Scroll down the page to learn more about paying with Crypto.

Why have prices increased?

Our prices have increased for a number of reasons. At this point in time, we are all having to deal with inflation – if you consume goods, then you have already noticed rising prices on your grocery bill, at the gas station, etc. 

The two main reasons our prices have gone up are: 

  • The cost of materials used to build our products has increased & these materials are now harder to source
  • Shipping costs have increased at an alarming rate, due to issues with the global supply chain

This means it costs more for us to manufacture our products and more to ship them. Last year, as shipping and manufacturing costs went up, we kept our prices the same and did not increase them. We took the hit instead of passing it on to our customers. We are not immune to inflation and unfortunately,  we will have to increase our prices in 2022.

Consumers are seeing prices across different sectors and industries increase rapidly. Massive companies that are household names in our society have had to do the same. We’re sure you’ve noticed prices increasing on different products you use and maybe even on some subscription based services.

We apologize for any inconvenience this may cause. We are still a growing business and will continue to serve our customers like we have since day one. Thank you for your continued support and business with us – you’re the reason we do it! 

Does Shaboardz have a location in the Greater Vancouver Area?

We do not have a storefront in the Greater Vancouver area. 

However, we provide demonstrations for potential customers. We can meet at an agreed-upon location and people who are interested in our products can try them before they buy!

Demos cost $50. That sum will then go toward the price of the board if the customer decides to go ahead with the purchase.

The customer will sign a waiver agreeing to the terms and conditions of the demonstration.

Convenient places we have met for demos before including Central Park in Burnaby; Stanley Park in Vancouver; Ambleside Park in West Vancouver; etc. We can give demo’s in Burnaby, Vancouver, North Vancouver or West Vancouver. Let us know what works best for you.

Are your electric longboards waterproof?

Our boards are water-resistant, not waterproof. They have an IP rating of 55.

It’s best to stay out of the rain, avoid puddles and stay off roads that just got rained on. However, if you get caught in some light rain or ride through a puddle, by accident, it’s not going to kill your board. It’s just best to avoid these situations. 

Drying roads that still have some damp patches are acceptable for riding on. 

Our warranty doesn’t cover water damage. We have stickers on the electrical components inside the boards that turn red if they’ve been exposed to water. If these stickers are red, the damage isn’t covered by our warranty. Riding in wet conditions is at the customer’s own risk. 

You won’t find any information about water resistance on the product pages for our boards because our warranty doesn’t cover water damage. We would rather be honest with our customers, rather than promote a product as water-resistant and leave you to pay for damage out-of-pocket if it breaks due to riding in water. We want to educate you on the best practices when it comes to taking care of your board and getting the longest lifespan possible.

The one exception is our Rampage model. You can ride this board on wet roads. Stay out of heavy rain and deep puddles. This is still at the customer’s own risk, but we’re confident in its sealing technology and you can be too.

How long will shipping take?

All orders placed within Canada are shipped from North Vancouver on the same or the next day. If we are out of stock at this location, customer orders will be shipped the next day from E-Kruise in Kelowna.

We use Purolator Ground services to fulfill most of our shipments. When you place an order you’ll receive an email from Purolator with your tracking information, within 24 hours. Small items like belts, esc’s, etc, are shipped express and arrive in 1-2 business days.

Shipping times within Canada generally* take 1-6 business days, based on your location. 

What are the shipping times by province?

  • British Columbia: 1-2 business days (Vancouver & Kelowna – same day)
  • Alberta: 2-3 business days
  • Saskatchewan & Manitoba: 3-4 business days
  • Ontario & Quebec: 4-6 business days (usually takes 5 days)
  • Maritime provinces: 6-8 business days
  • Newfoundland & Labrador: 8-12 business days
  • Territories: 5-14 business days 

*Most of our customers live west of the Maritimes, so the general terms are based on the location of the majority of our business*

Financing/Paybright

Paybright is a third-party lender. Much like a bank, Paybright provides potential customers with a loan so they can purchase a product. Shaboardz doesn’t finance your board – Paybright does. 

If you use Paybright to purchase a board, you pay them, not us. Just like a bank, Paybright will collect your personal information to qualify you for a loan. If you don’t pay the loan back, it directly affects your credit score.

If you’re interested in financing your new board – choose Paybright/ Make Payments as the payment option at checkout. 

Get 0% interest on 3-month plans. You can also choose plans of 6 to 12 months in length, but there will be interest added to the price of the board. The interest rate is determined by Paybright. 

How can I pay with Crypto?

You can now pay for your new electric skateboard or mountainboard with crypto!

When shopping on our website you’ll be able to select “Pay with Crypto” after you enter your shipping/billing information for your order – you’ll see the utrust logo as one of the payment options. After making the selection you’ll be redirected to the Utrust website where you have the option to pay with a variety of cryptocurrencies, which include: Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), Elrond (EGLD), Utrust (UTK) & Dash (DASH).

We can also send an invoice direct to your email & you’ll be able to pay the invoice with cryptocurrency. If this way makes more sense for you then give us a call: 604-250-9039

Utrust locks the value of these coins for 15 minutes based on the current value. Once you make the selection on which coin you’d prefer to pay with, you’ll have the option to Scan a QR code or copy the wallet address and manually send the payment from your wallet. Shaboardz will process your order just like any other and your new e-board will soon be on its way. Utrust pays Shaboardz in fiat currency, we don’t receive the crypto.

Can I get ticketed for riding an electric skateboard?

The short answer is NO. 

Shaboardz has been in business for over two years and during that time none of our customers have been ticketed or had any negative interactions with police. We also do a lot of riding and commuting and we’ve never had a negative experience with the police.

If you’d like to read more on this subject, check out this article we wrote:

Will You Get Ticketed for Riding an Electric Skateboard in Vancouver?

Why did my parts order arrive in a funny package?

We reuse or repurpose any boxes we get our hands on! Our goal is to be a sustainable & socially responsible company. One of the easiest ways we can do our part to help the environment is by reducing our consumption and waste – reusing old and donated packaging is an easy way for us to accomplish both.