FAQ

Does Shaboardz have a location?

Yes we do! You can find us at E-Kruise in Kelowna!

Address: 1195 Richter St, suite 103, Kelowna, BC, V1Y 0H7

Does Shaboardz have a location in the Greater Vancouver Area?

We do not have a storefront in the Greater Vancouver area. 

However, we provide demonstrations for potential customers. We can meet at an agreed-upon location and people who are interested in our products can try them before they buy!

Demos cost $40. That sum will then go toward the price of the board if the customer decides to go ahead with the purchase.

The customer will sign a waiver agreeing to the terms and conditions of the demonstration.

Convenient places we have met for demos before including Central Park in Burnaby; Stanley Park in Vancouver; Ambleside Park in West Vancouver; etc. We can give demo’s in Burnaby, Vancouver, North Vancouver or West Vancouver. Let us know what works best for you.

Are your electric longboards waterproof?

Our boards are water-resistant, not waterproof. They have an IP rating of 55.

It’s best to stay out of the rain, avoid puddles and stay off roads that just got rained on. However, if you get caught in some light rain or ride through a puddle, by accident, it’s not going to kill your board. It’s just best to avoid these situations. 

Drying roads that still have some damp patches are acceptable for riding on. 

Our warranty doesn’t cover water damage. We have stickers on the electrical components inside the boards that turn red if they’ve been exposed to water. If these stickers are red, the damage isn’t covered by our warranty. Riding in wet conditions is at the customer’s own risk. 

You won’t find any information about water resistance on the product pages for our boards because our warranty doesn’t cover water damage. We would rather be honest with our customers, rather than promote a product as water-resistant and leave you to pay for damage out-of-pocket if it breaks due to riding in water. We want to educate you on the best practices when it comes to taking care of your board and getting the longest lifespan possible.

The one exception is our Rampage model. You can ride this board on wet roads. Stay out of heavy rain and deep puddles. This is still at the customer’s own risk, but we’re confident in its sealing technology and you can be too.

 

How long will shipping take?

All orders placed within Canada are shipped from North Vancouver on the same or the next day. If we are out of stock at this location, customer orders will be shipped the next day from E-Kruise in Kelowna.

We use Purolator Ground services to fulfill our shipments. When you place an order you’ll receive an email from Purolator with your tracking information, within 24 hours.

Shipping times within Canada generally* take 1-6 business days, based on your location. 

Shipping times may be delayed by up to 5 days because of Catastrophic weather events in BC

What are the shipping times by province?

  • British Columbia: 1-2 business days (Vancouver & Kelowna – same day)
  • Alberta: 2-3 business days
  • Saskatchewan & Manitoba: 3-4 business days
  • Ontario & Quebec: 4-6 business days (usually takes 5 days)
  • Maritime provinces: 6-8 business days
  • Newfoundland & Labrador: 8-12 business days
  • Territories: 5-14 business days 

*Most of our customers live west of the Maritimes, so the general terms are based on the location of the majority of our business*

Financing/Paybright

Paybright is a third-party lender. Much like a bank, Paybright provides potential customers with a loan so they can purchase a product. Shaboardz doesn’t finance your board – Paybright does. 

If you use Paybright to purchase a board, you pay them, not us. Just like a bank, Paybright will collect your personal information to qualify you for a loan. If you don’t pay the loan back, it directly affects your credit score.

If you’re interested in financing your new board – choose Paybright/ Make Payments as the payment option at checkout. 

Get 0% interest on 3-month plans. You can also choose plans of 6 to 12 months in length, but there will be interest added to the price of the board. The interest rate is determined by Paybright. 

Can I get ticketed for riding an electric skateboard?

The short answer is NO. 

Shaboardz has been in business for over two years and during that time none of our customers have been ticketed or had any negative interactions with police. We also do a lot of riding and commuting and we’ve never had a negative experience with the police.

If you’d like to read more on this subject, check out this article we wrote:

*link article*